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Post by mar on Aug 23, 2004 18:03:01 GMT -8
I ordered a MegaRay and MegaHeat yesterday (Sunday) evening and I just got an e-mail with the tracking number for the shipping. Its in the mail, well UPS, less than 24 hours after I ordered it.
Mark
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Post by IguanaKing on Aug 28, 2004 15:47:01 GMT -8
I just got my MegaRay on Wednesday. Not happy so far, its already failed inexplicably once during the day (about an hour ago, I walked into the habitat to find it not working). I reset it, and it lit up again, but having to constantly worry about something I paid $80 for is NOT acceptable. When its actually working my igs love it, but I'm very disappointed with its poor reliability.  |
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Post by JennaAndIguanaGwen on Aug 28, 2004 16:11:32 GMT -8
What is a MegaRay and MegaHeat?  btw I'm sorry it's (what ever it is) not working for you very well IgKing.  |
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Post by IguanaKing on Aug 28, 2004 17:12:15 GMT -8
MegaRay is a Mercury vapor lamp and electronic ballast combination for producing high levels of UVB. Well, here it is less than 3 hours after resetting my MegaRay and it failed again. It looks like the ballast is the problem so I'll be sending it back for a replacement. Hopefully they have a good exchange policy. |
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Post by Patrick on Aug 28, 2004 17:25:29 GMT -8
Hello IguanaKing
I am Sure they will stand behind the product!!!
I order 3 my self for my Enclosures and they should be here Monday BobMac Will stand behind this product there is not a worry in my mind! 80 dollars
times that by 3 LOL!
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Post by prism_wolf on Aug 29, 2004 13:12:25 GMT -8
Hey King...
Send it back and get a replacement. They're all tested prior to shipping. Sometimes they get bumped around extra in shipping and causes a faulty lamp. My two have been consistent from the beginning.
They have a very good customer appreciation outlook and I am sure you'll have no problems.
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Post by dominick on Aug 29, 2004 18:22:33 GMT -8
Hi Sean-
I'm sorry to hear that. It's the first time I have heard of that happening. I think you are right, it sounds like the ballast to me. The ballast works the light, so if the ballast is bad, the light simply won't work.
That's very unusual. Please call the number for Mega-Ray and discuss it with Bob. Being a newly marketed product it's important that he discovers the root-cause of failure to eliminate the possibility in the future. I'm sure you know all about the Process of Continual Improvement.
I also know he will stand behind the product 100%. The exchange, while inconvenient will indeed help make the product better.
At least he is not making ATC flight equipment! ;D
Please let me know how it turns out.
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Post by mar on Aug 30, 2004 15:44:03 GMT -8
I got mine today and set them up, looking good so far.
Now just to get Bob to go under them. I re-did his cage and moved over a state away (MO to IN), just to give him a little calming down time now.
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Post by IguanaKing on Aug 30, 2004 16:46:27 GMT -8
I just got a return e-mail from BobMac on my MegaRay problem. He has already shipped a replacement to me and is working with the manufacturer to find the cause and prevent the problem from happening in the future. The problem I had did upset me, but BobMac is making an extraordinary effort in standing behind his product and my faith has been completely restored. ;D
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Post by dominick on Aug 30, 2004 19:01:05 GMT -8
Hi Sean- Glad to hear it, ye of little faith!  Well, needless to say I'm happy that things turned around and I can't wait until you get the new one and hear if you like it or not. ;D Regards, Dominick |
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Post by WillemsMom on Aug 31, 2004 8:28:06 GMT -8
I'm eagerly awaiting Will's Mega Ray which according to tracking, should arrive today! I've had some concern because our weather is SO HOT that the thermostat keepings turning his new PowerSun off. He has 2 48" zoo med tubes as well, but they're over 8 months old and I'm gtting inadequate readings. I knowI'll be much more at ease about the amount of UVBV Willie is getting when the Mega Ray arrives. I hope it will pick up his appetite, too.
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Post by WillemsMom on Aug 31, 2004 15:22:22 GMT -8
What a disappointment! The Mega Ray bulb arrived, but there was NO ballast box included. Waaaa!  I left voice mail for Bob. Guess I'll send him some email, too. |
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Post by WillemsMom on Aug 31, 2004 15:36:53 GMT -8
Bob just called and he's Fed Exing a ballast box to me tomorrow. He was very sorry it happened and gave me some tips to help perk up Willie's appetite while I wait. (make a gel out the Nutribac and put it in Will's mouth with a syringe.) I'm going to do that now.
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btw I'm sorry it's (what ever it is) not working for you very well IgKing. 
